Refund Policy: Digital Assets

Last updated: October 20, 2026

We want you to be happy with what you buy from JoLoCity. Because our products are instant downloads, refunds work a little differently from physical products. Here's how. (Source-code templates follow the Software Refund Policy; the rules are the same.)

14-day refund window

You can request a refund within 14 days of purchase if the product is:

• Defective: files are corrupted, won't open in the software listed on the product page, or don't work as documented, and we can't fix it; or
• Not as described: it's missing pages, files or features that the product page said were included.

How to ask

Email info@jolocity.com with:

1. Your order number (from your store receipt), and
2. A description of the issue, plus screenshots if you have them.

We'll try to fix it first

Most problems, like a file that won't open or a formula that isn't working, can be fixed quickly with a replacement file or instructions. We'll try to fix the problem first. If we can't, we'll issue the refund.

How refunds are paid

Approved refunds go back to your original payment method through the store where you bought the product (for example Polar or Gumroad). How long it takes to show up depends on that store and your bank or card provider.

Bought on Etsy? Message us through Etsy or email info@jolocity.com. Any refund is issued through Etsy under Etsy's rules.

What isn't covered

Because digital files can't be returned, we don't offer refunds for change of mind after download, except where the law requires it. Please check the product description, file formats and requirements before you buy, and ask us if you're unsure.

Once a refund is issued, your license for that product ends and you must delete your copy (see the Digital Assets License).

Contact

JoLoCity: info@jolocity.com